{"id":30,"date":"2017-02-07T22:09:17","date_gmt":"2017-02-07T22:09:17","guid":{"rendered":"http:\/\/192.168.178.58\/?page_id=30\/"},"modified":"2025-11-03T15:03:38","modified_gmt":"2025-11-03T13:03:38","slug":"support","status":"publish","type":"page","link":"https:\/\/www.sygyt.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<section  class='av_textblock_section av-k5m8f02w-74b3597082c862f54d84e2ee4da2762c '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2>Support<\/h2>\n<p>Please have a look at our <a href=\"https:\/\/www.sygyt.com\/en\/support\/frequently-asked-questions\/\">Frequently Asked Questions<\/a> and the <a href=\"https:\/\/www.sygyt.com\/en\/documentation\/\">User manual<\/a>.<\/p>\n<p>If you want to contact us about a problem with VoceVista Video or Overtone Analyzer, please do so in the software by clicking on <em>Help \/ Send support request<\/em>. This will open this window:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1122 \" src=\"https:\/\/www.sygyt.com\/en\/wp-content\/uploads\/sites\/5\/2020\/01\/supportRequest-845x684.png\" alt=\"send support request\" width=\"526\" height=\"425\" srcset=\"https:\/\/www.sygyt.com\/en\/wp-content\/uploads\/sites\/5\/2020\/01\/supportRequest-845x684.png 845w, https:\/\/www.sygyt.com\/en\/wp-content\/uploads\/sites\/5\/2020\/01\/supportRequest-495x400.png 495w\" sizes=\"auto, (max-width: 526px) 100vw, 526px\" \/><\/p>\n<p>On the form, please enter your name and your email address, and a short note describing your request or the issue you found. Sending a request through this method will send us a copy of the log file from the most recent run of the software, so that we can inspect it for diagnostic messages.<\/p>\n<p>If the program is not starting at all on your computer, you can also contact us by email at <a href=\"mailto:support@sygyt.com\">support@sygyt.com<\/a>.<\/p>\n<h2>User Manual as PDF<\/h2>\n<p>You can <a href=\"https:\/\/www.sygyt.com\/dwnld\/574\/\">download a PDF Version of the User Manual here<\/a>.<\/p>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-30","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.sygyt.com\/en\/wp-json\/wp\/v2\/pages\/30","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sygyt.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sygyt.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sygyt.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sygyt.com\/en\/wp-json\/wp\/v2\/comments?post=30"}],"version-history":[{"count":7,"href":"https:\/\/www.sygyt.com\/en\/wp-json\/wp\/v2\/pages\/30\/revisions"}],"predecessor-version":[{"id":2032,"href":"https:\/\/www.sygyt.com\/en\/wp-json\/wp\/v2\/pages\/30\/revisions\/2032"}],"wp:attachment":[{"href":"https:\/\/www.sygyt.com\/en\/wp-json\/wp\/v2\/media?parent=30"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}